We’re committed to supporting our customers every step of the way. Our team of real, knowledgeable people is here to answer your questions, troubleshoot issues, and ensure your monitoring system runs smoothly. Whether you need help by phone or email, we’re always just a call or click away.
Anywhere In The World
North America, Middle East
Spain, EU
Frequently Asked Questions
General
LoRaWAN stands for Long-Range, Wide-Area Network. LoRa networks enable Smart Tech devices to connect over the internet using long-range wireless connections.
We choose LoRa devices over Wi-Fi, Bluetooth, or Cellular because of its cost efficiency, geographic availability, security, long range capability, ease of deployment, low power usage, and more!
IoT (Internet of Things) refers to the concept of connecting “things” to the internet using Smart Technology, such as device sensors and cloud networks.
Visit our Technology page to learn more!
Each of our solutions includes:
- LoRa Gateway(s) (when required)
- Select Device(s) (Ambient Air, Temperature & Humidity, Leak Detection)
- Cloud Dashboard Service
Our devices send data to the Gateway through a secure LoRa connection. Data is transmitted from the Gateway to our Cloud Dashboard via an internet connection. Everything occurs automatically and in real-time to give you accurate readings and peace of mind!
Our Cold-Chain Temperature Monitoring Solution uses SMS, phone call, and/or email alerts whenever the device detects an out-of-range temperature. Alerts are sent within 60 seconds of an out-of-range reading and are active 24/7/365.
Dashboard
Our Cloud Dashboard System lets you see real-time data, connection status, alarms, and more! Details are provided in an emailed Dashboard Documentation Guide upon signing, or schedule a demo with us today!
Visit My-RCI. Login using your email (email is case sensitive, enter using all lowercase).
Account activation emails are sent once all equipment and software is shipped. If you have received your equipment and still do not see an email, double check that the email address is the same as the one provided to RCI Support.
If you still do not see an account activation email, call our support line at 1 (306) 986-8888.
Our devices have a standard once-per-hour uplink time, where stored data is sent from the Gateway to the Cloud Dashboard.
- If an out-of-range temperature is detected, data is sent more frequently
- Uplink times can be customized by the user to suit preferences.
Devices
Our Temperature and Humidity Devices have up to a 10-year battery life! GPS Trackers vary by model with a typical battery life of up to 3-years; for specifics on BeeSecure tracking devices visit beesecure.ca.
Yes! Our system provides a programmable delay period to auto-detect defrost cycles. Alerts are paused when a regular defrost cycle is taking place.
No! Our devices are pre-calibrated to NIST standards and are lab-guaranteed for 5-10 years depending on their application.
Our Temperature & Humidity Devices provide readings within ±0.2°C to ±0.4°C accuracy.
Temperature & Humidity Devices monitor for temperature every 60 seconds to prevent product loss using accurate, real-time data!
Our devices will still transmit data to the Gateway during internet outages. The Gateway will store the data until the internet connection resumes.
Support
Easy! Typical set-ups can be done in less than 5 minutes, all you need is power and internet!
STEPS
- Power the Gateway by plugging it into an outlet using the DC power adapter (provided), or over a POE (power over ethernet) connection if available.
- Once powered on, simply connect the Gateway to the internet using an ethernet cord (provided).
- Head over to the Cloud Dashboard to check the Gateway’s connection status. The Gateway will show up as “online” when it is on and connected.
All of our solutions are quick and easy to install, no extra support needed!
Prefer a lending hand? Free local installation provided upon request.
Knowledge Base Coming Soon
We’re currently developing a comprehensive knowledge base to make it even easier for our customers to find answers and troubleshoot common issues. This self-serve resource will include step-by-step guides, frequently asked questions, and helpful tips to get the most out of your monitoring system. While it’s not live yet, we’re working hard to launch it soon and ensure it’s a valuable support tool alongside our phone and email assistance.
