Great product

You guys got a great product, backed up with some great service!

Dairy cooler fixed!

Our dairy cooler seemed to be running cold but we could not confirm it manually. Thanks to your sensors we confirmed it was off, and made the adjustments to ensure the best quality for our customers.

No Product Loss

We had a breaker being tripped and we had a cooler on the same breaker. We noticed right away and then removed the product out of this cooler, no product was lost. The cooler was then unplugged. Forgot to take the Rivercity device offline, it was sending alerts to all applicable people on the list. So, this was a reminder to turn it offline. These notifications notified all people and sped up the repair process.

Catastrophic Loss Prevented

Your solution alerted us to a condenser that was not cleaned in Spring. We would not have known this without the Early Catasrophic Failure Detection feature, and you prevented an entire cooler bank failure. Thanks guys!

Easily worth the investment

We are very excited about the temperature monitoring system in all our grocery stores. After only a few weeks deployed I can already see it’ll be easily worth the investment. A big thank you to the RCI team, you were all very personable, professional and have made the entire installation and setup process go extremely smooth.

Saved a $25K Meat Loss

Our system flagged a late night freezer failure due to defrost getting stuck, Rivercity’s solution alerted our staff and we moved the meat to another freezer. This saved us over $25K in meat being thrown out, paying for years of the system.

Training was a breeze

Easy to install and setup. Training was a breeze and support was quick and on point. Range on the devices is impressive also some devices very far away and between walls with shelves and many other obstructions. Was very easy to check graphs and see where the trouble times was. The Rivercity team is always super helpful even after hour emails were answered.

$100,000 Loss Prevented

On Canada Day while the store was closed, and no staff were on site, I got a high temp text alarm on my phone, didn’t think much at first but then multiple alarms from multiple cases started to come in. Turns out we had lost 3 phase power to our store and all compressors had shut down. I knew this was the issue and with a phone call from camp (1 hour drive away) to the local utility company and within 2 hours we were back up and running. These alarms/sensors saved us a massive insurance claim and saved $100,000+ worth of product from spoiling, as it would be 18-20 hours before we would have noticed.

Predictive Analytics saved us over $9500

Due to the alerts, we brought in a service technician. A $500 repair saved a minimum $10,000 repair on one of our lines. Loving the new system, thx guys.