{"id":7600,"date":"2025-01-01T10:19:19","date_gmt":"2025-01-01T16:19:19","guid":{"rendered":"https:\/\/www.rivercityinnovations.ca\/soutien\/"},"modified":"2026-08-25T10:31:48","modified_gmt":"2026-08-25T16:31:48","slug":"soutien","status":"publish","type":"page","link":"https:\/\/www.rivercityinnovations.ca\/fr\/ressources\/soutien\/","title":{"rendered":"Assistance"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7600\" class=\"elementor elementor-7600 elementor-232\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3cb4853 support_icon elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3cb4853\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-302bb82\" data-id=\"302bb82\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6117e07 elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6117e07\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-361ff43\" data-id=\"361ff43\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ad3f71 elementor-widget elementor-widget-text-editor\" data-id=\"7ad3f71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous nous engageons \u00e0 accompagner nos clients \u00e0 chaque \u00e9tape. Notre \u00e9quipe, compos\u00e9e de personnes r\u00e9elles et comp\u00e9tentes, est l\u00e0 pour r\u00e9pondre \u00e0 vos questions, r\u00e9soudre vos probl\u00e8mes et veiller au bon fonctionnement de votre syst\u00e8me de surveillance. Que vous ayez besoin d&rsquo;aide par t\u00e9l\u00e9phone ou par e-mail, nous sommes toujours \u00e0 votre disposition, d&rsquo;un simple appel ou d&rsquo;un clic.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3e5673 elementor-widget elementor-widget-heading\" data-id=\"d3e5673\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Partout dans le monde<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c0ef9a elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"7c0ef9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:support@rivercityinnovations.ca\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-envelope\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">support@rivercityinnovations.ca<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5adb6b elementor-widget elementor-widget-heading\" data-id=\"f5adb6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Am\u00e9rique du Nord, Moyen-Orient<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2841c34 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2841c34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:+13069868888\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">+1 306 986-8888<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb2616c elementor-widget elementor-widget-heading\" data-id=\"bb2616c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Espagne, UE<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-275e9f6 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"275e9f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:+34616349377\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">+34 616 34 93 77<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e0d27a3\" data-id=\"e0d27a3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-546b693 elementor-widget-tablet__width-inherit elementor-widget elementor-widget-image\" data-id=\"546b693\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"996\" height=\"635\" src=\"https:\/\/www.rivercityinnovations.ca\/wp-content\/uploads\/2025\/05\/business.avif\" class=\"attachment-full size-full wp-image-7444\" alt=\"\" srcset=\"https:\/\/www.rivercityinnovations.ca\/wp-content\/uploads\/2025\/05\/business.avif 996w, https:\/\/www.rivercityinnovations.ca\/wp-content\/uploads\/2025\/05\/business-300x191.avif 300w\" sizes=\"(max-width: 996px) 100vw, 996px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-518dc15 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"518dc15\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4038a82\" data-id=\"4038a82\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aaf98f6 elementor-widget elementor-widget-heading\" data-id=\"aaf98f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Foire aux questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-75502ce elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"75502ce\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c6ccf6f\" data-id=\"c6ccf6f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30d8c39 elementor-widget elementor-widget-heading\" data-id=\"30d8c39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">G\u00e9n\u00e9ralit\u00e9s<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c353e92\" data-id=\"c353e92\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f719334 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"f719334\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-f719334\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"f719334\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quest-ce-que-lora-\" class=\"elementor-tab-title eael-accordion-header active-default\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-2591\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">Qu'est-ce que LoRa ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2591\" class=\"eael-accordion-content clearfix active-default\" data-tab=\"1\" aria-labelledby=\"quest-ce-que-lora-\"><p>LoRaWAN est l&rsquo;acronyme de \u00ab Long-Range, Wide-Area Network \u00bb (r\u00e9seau \u00e0 longue port\u00e9e et \u00e0 grande couverture). Les r\u00e9seaux LoRa permettent <a href=\"https:\/\/www.rivercityinnovations.ca\/fr\/a-propos-de\/technologie-et-specifications\/\" target=\"_blank\" rel=\"noopener\"><span class=\"s1\">aux appareils \u00ab Smart Tech \u00bb<\/span><\/a> de se connecter \u00e0 Internet gr\u00e2ce \u00e0 des liaisons sans fil \u00e0 longue port\u00e9e. <span class=\"Apple-converted-space\"> <\/span><\/p>\n<p>Nous pr\u00e9f\u00e9rons les appareils LoRa au Wi-Fi, au Bluetooth ou \u00e0 la t\u00e9l\u00e9phonie mobile en raison de leur rapport co\u00fbt-efficacit\u00e9, de leur couverture g\u00e9ographique, de leur s\u00e9curit\u00e9, de leur longue port\u00e9e, de leur facilit\u00e9 de d\u00e9ploiement, de leur faible consommation d&rsquo;\u00e9nergie, et bien plus encore !<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quest-ce-que-liot-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-2592\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">Qu'est-ce que l'IoT ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2592\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"quest-ce-que-liot-\"><p>L&rsquo;IoT (Internet des objets) d\u00e9signe le concept consistant \u00e0 connecter des \u00ab objets \u00bb \u00e0 Internet \u00e0 l&rsquo;aide de technologies intelligentes, telles que des capteurs et des r\u00e9seaux cloud.<span class=\"Apple-converted-space\"> <\/span><\/p>\n<p> Consultez notre page <a href=\"https:\/\/www.rivercityinnovations.ca\/fr\/a-propos-de\/technologie-et-specifications\/\">\u00ab Technologie \u00bb<\/a> pour en savoir plus !<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quest-ce-qui-est-inclus-dans-ma-solution-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-2593\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">Qu'est-ce qui est inclus dans ma solution ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2593\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"quest-ce-qui-est-inclus-dans-ma-solution-\"><p>Chacune de nos solutions comprend :<\/p>\n<ul>\n<li>Passerelle(s) LoRa (si n\u00e9cessaire)<\/li>\n<li>S\u00e9lectionnez un ou plusieurs appareils (air ambiant, temp\u00e9rature et humidit\u00e9, d\u00e9tection de fuites)<\/li>\n<li>Service de tableau de bord cloud<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"comment-les-donnes-sont-elles-transmises-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-2594\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">Comment les donn\u00e9es sont-elles transmises ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2594\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"comment-les-donnes-sont-elles-transmises-\"><p>Nos appareils envoient des donn\u00e9es \u00e0 la passerelle via une connexion LoRa s\u00e9curis\u00e9e. Les donn\u00e9es sont transmises de la passerelle \u00e0 notre tableau de bord cloud via une connexion Internet. Tout se d\u00e9roule automatiquement et en temps r\u00e9el pour vous offrir des relev\u00e9s pr\u00e9cis et une tranquillit\u00e9 d&rsquo;esprit !  <\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"comment-savoir-si-mon-rfrigrateur-ou-mon-conglateur-est-en-panne-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"5\" aria-controls=\"elementor-tab-content-2595\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">Comment savoir si mon r\u00e9frig\u00e9rateur ou mon cong\u00e9lateur est en panne ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2595\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"comment-savoir-si-mon-rfrigrateur-ou-mon-conglateur-est-en-panne-\"><p>Notre solution de surveillance de la temp\u00e9rature dans la cha\u00eene du froid envoie des alertes par SMS, appel t\u00e9l\u00e9phonique et\/ou e-mail d\u00e8s que l&rsquo;appareil d\u00e9tecte une temp\u00e9rature hors plage. Les alertes sont envoy\u00e9es dans les 60 secondes suivant l&rsquo;enregistrement d&rsquo;une valeur hors plage et sont actives 24 heures sur 24, 7 jours sur 7, 365 jours par an. <\/p>\n<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-76c9a8f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"76c9a8f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5a0d264\" data-id=\"5a0d264\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ea6e378 elementor-widget elementor-widget-heading\" data-id=\"ea6e378\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Tableau de bord<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f10ec08\" data-id=\"f10ec08\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-22f1e47 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"22f1e47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-22f1e47\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"22f1e47\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"comment-utiliser-le-tableau-de-bord-\" class=\"elementor-tab-title eael-accordion-header active-default\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-3661\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">Comment utiliser le tableau de bord ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-3661\" class=\"eael-accordion-content clearfix active-default\" data-tab=\"1\" aria-labelledby=\"comment-utiliser-le-tableau-de-bord-\"><p>Notre syst\u00e8me de tableau de bord cloud vous permet de consulter des donn\u00e9es en temps r\u00e9el, l&rsquo;\u00e9tat de la connexion, les alertes et bien plus encore ! Vous recevrez tous les d\u00e9tails dans <i>un guide de documentation du tableau de bord <\/i>qui vous sera envoy\u00e9 par e-mail <i>d\u00e8s <\/i>la signature du contrat<i>. Vous <\/i>pouvez<i> \u00e9galement <\/i>planifier une d\u00e9monstration avec nous d\u00e8s aujourd&rsquo;hui ! <\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"comment-puis-je-me-connecter-mon-compte-sur-le-tableau-de-bord-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-3662\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">Comment puis-je me connecter \u00e0 mon compte sur le tableau de bord ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-3662\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"comment-puis-je-me-connecter-mon-compte-sur-le-tableau-de-bord-\"><p>Visitez <a href=\"https:\/\/my-rci.com\/login\" target=\"_blank\" rel=\"noopener\"><span class=\"s1\">My-RCI<\/span><\/a><span class=\"s1\">. Connectez-vous <\/span>\u00e0 l&rsquo;aide de votre adresse e-mail (<i>l&rsquo;adresse e-mail est sensible \u00e0 la casse, veuillez la saisir enti\u00e8rement en minuscules<\/i>).<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"pourquoi-nai-je-pas-reu-de-mail-dactivation-de-compte-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-3663\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">Pourquoi n'ai-je pas re\u00e7u d'e-mail d'activation de compte ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-3663\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"pourquoi-nai-je-pas-reu-de-mail-dactivation-de-compte-\"><p>Les e-mails d&rsquo;activation de compte sont envoy\u00e9s une fois que l&rsquo;ensemble du mat\u00e9riel et des logiciels a \u00e9t\u00e9 exp\u00e9di\u00e9. Si vous avez re\u00e7u votre mat\u00e9riel mais que vous n&rsquo;avez toujours pas re\u00e7u d&rsquo;e-mail, veuillez v\u00e9rifier que l&rsquo;adresse e-mail correspond bien \u00e0 celle que vous avez fournie au service d&rsquo;assistance RCI. <\/p>\n<p>Si vous n&rsquo;avez toujours pas re\u00e7u d&rsquo;e-mail d&rsquo;activation de compte, veuillez appeler notre service d&rsquo;assistance au 1 (306) 986-8888.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"-quelle-frquence-les-donnes-sont-elles-mises-jour-sur-le-tableau-de-bord-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-3664\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">\u00c0 quelle fr\u00e9quence les donn\u00e9es sont-elles mises \u00e0 jour sur le tableau de bord ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-3664\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"-quelle-frquence-les-donnes-sont-elles-mises-jour-sur-le-tableau-de-bord-\"><p>Nos appareils ont une fr\u00e9quence de transmission standard d&rsquo;une fois par heure, au cours de laquelle les donn\u00e9es stock\u00e9es sont envoy\u00e9es depuis la passerelle vers le tableau de bord dans le cloud.<span class=\"Apple-converted-space\"> <\/span><\/p>\n<ul>\n<li>Si une temp\u00e9rature hors plage est d\u00e9tect\u00e9e, les donn\u00e9es sont transmises plus fr\u00e9quemment<span class=\"Apple-converted-space\"> <\/span><\/li>\n<li>L&rsquo;utilisateur peut personnaliser les dur\u00e9es de transmission montante en fonction de ses pr\u00e9f\u00e9rences.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-27d418a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"27d418a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2be6c5a\" data-id=\"2be6c5a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d7e024 elementor-widget elementor-widget-heading\" data-id=\"2d7e024\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Appareils<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b02c076\" data-id=\"b02c076\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c8d7b6 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"2c8d7b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-2c8d7b6\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"2c8d7b6\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quelle-est-lautonomie-de-la-batterie-de-vos-appareils-\" class=\"elementor-tab-title eael-accordion-header active-default\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-4671\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">Quelle est l'autonomie de la batterie de vos appareils ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-4671\" class=\"eael-accordion-content clearfix active-default\" data-tab=\"1\" aria-labelledby=\"quelle-est-lautonomie-de-la-batterie-de-vos-appareils-\"><p>Nos appareils de mesure de la temp\u00e9rature et de l&rsquo;humidit\u00e9 ont une autonomie pouvant atteindre 10 ans ! L&rsquo;autonomie des traceurs GPS varie selon les mod\u00e8les, mais elle est g\u00e9n\u00e9ralement de 3 ans maximum ; pour plus de d\u00e9tails sur les appareils de suivi BeeSecure, rendez-vous sur <a href=\"https:\/\/beesecure.ca\/shop\/\" target=\"_blank\" rel=\"noopener\"><span class=\"s1\">beesecure.ca<\/span><\/a>. <span class=\"Apple-converted-space\"> <\/span><\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"votre-solution-de-surveillance-de-la-temprature-est-elle-compatible-avec-les-cycles-de-dgivrage-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-4672\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">Votre solution de surveillance de la temp\u00e9rature est-elle compatible avec les cycles de d\u00e9givrage ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-4672\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"votre-solution-de-surveillance-de-la-temprature-est-elle-compatible-avec-les-cycles-de-dgivrage-\"><p>Oui ! Notre syst\u00e8me int\u00e8gre un d\u00e9lai programmable permettant de d\u00e9tecter automatiquement les cycles de d\u00e9givrage. Les alertes sont suspendues lorsqu&rsquo;un cycle de d\u00e9givrage normal est en cours.  <\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"vos-appareils-de-mesure-de-la-temprature-et-de-lhumidit-doivent-ils-tre-rtalonns-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-4673\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">Vos appareils de mesure de la temp\u00e9rature et de l'humidit\u00e9 doivent-ils \u00eatre r\u00e9\u00e9talonn\u00e9s ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-4673\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"vos-appareils-de-mesure-de-la-temprature-et-de-lhumidit-doivent-ils-tre-rtalonns-\"><p>Non ! Nos appareils sont pr\u00e9-\u00e9talonn\u00e9s selon les normes du NIST et b\u00e9n\u00e9ficient d&rsquo;une garantie de laboratoire de 5 \u00e0 10 ans, selon leur utilisation. <\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"dans-quelle-mesure-les-mesures-de-temprature-sont-elles-prcises-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-4674\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">Dans quelle mesure les mesures de temp\u00e9rature sont-elles pr\u00e9cises ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-4674\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"dans-quelle-mesure-les-mesures-de-temprature-sont-elles-prcises-\"><p>Nos appareils de mesure de la temp\u00e9rature et de l&rsquo;humidit\u00e9 fournissent des mesures avec une pr\u00e9cision comprise entre \u00b10,2 \u00b0C et \u00b10,4 \u00b0C.<span class=\"Apple-converted-space\"> <\/span><\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"-quelle-frquence-la-temprature-de-mon-rfrigrateurconglateur-est-elle-surveille-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"5\" aria-controls=\"elementor-tab-content-4675\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">\u00c0 quelle fr\u00e9quence la temp\u00e9rature de mon r\u00e9frig\u00e9rateur\/cong\u00e9lateur est-elle surveill\u00e9e ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-4675\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"-quelle-frquence-la-temprature-de-mon-rfrigrateurconglateur-est-elle-surveille-\"><p>Les appareils de mesure de la temp\u00e9rature et de l&rsquo;humidit\u00e9 surveillent la temp\u00e9rature toutes les 60 secondes afin d&rsquo;\u00e9viter toute perte de produit gr\u00e2ce \u00e0 des donn\u00e9es pr\u00e9cises et en temps r\u00e9el !<span class=\"Apple-converted-space\"> <\/span><\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"que-deviennent-mes-donnes-en-cas-de-coupure-dinternet-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"6\" aria-controls=\"elementor-tab-content-4676\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">Que deviennent mes donn\u00e9es en cas de coupure d'Internet ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-4676\" class=\"eael-accordion-content clearfix\" data-tab=\"6\" aria-labelledby=\"que-deviennent-mes-donnes-en-cas-de-coupure-dinternet-\"><p>Nos appareils continueront \u00e0 transmettre des donn\u00e9es \u00e0 la passerelle en cas de coupure d&rsquo;Internet. La passerelle stockera ces donn\u00e9es jusqu&rsquo;au r\u00e9tablissement de la connexion Internet. <\/p>\n<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-635826e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"635826e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a21342f\" data-id=\"a21342f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b833df elementor-widget elementor-widget-heading\" data-id=\"3b833df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Assistance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8ab9e22\" data-id=\"8ab9e22\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e5e688a elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"e5e688a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-e5e688a\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"e5e688a\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"est-ce-difficile-de-configurer-la-passerelle-\" class=\"elementor-tab-title eael-accordion-header active-default\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-2411\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">Est-ce difficile de configurer la passerelle ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2411\" class=\"eael-accordion-content clearfix active-default\" data-tab=\"1\" aria-labelledby=\"est-ce-difficile-de-configurer-la-passerelle-\"><p>C&rsquo;est facile ! Une installation classique peut \u00eatre r\u00e9alis\u00e9e en moins de 5 minutes : il vous suffit d&rsquo;une prise \u00e9lectrique et d&rsquo;une connexion Internet ! <span class=\"Apple-converted-space\"> <\/span><\/p>\n<p><i>\u00c9TAPES<\/i><\/p>\n<ol>\n<li>Alimentez la passerelle en la branchant sur une prise \u00e0 l&rsquo;aide de l&rsquo;adaptateur secteur (fourni), ou via une connexion POE (alimentation par Ethernet) si celle-ci est disponible.<span class=\"Apple-converted-space\"> <\/span><\/li>\n<li>Une fois allum\u00e9e, il vous suffit de connecter la passerelle \u00e0 Internet \u00e0 l&rsquo;aide d&rsquo;un c\u00e2ble Ethernet (fourni).<\/li>\n<li>Rendez-vous sur le tableau de bord Cloud pour v\u00e9rifier l&rsquo;\u00e9tat de connexion de la passerelle. La passerelle appara\u00eetra comme \u00ab en ligne \u00bb lorsqu&rsquo;elle sera allum\u00e9e et connect\u00e9e. <span class=\"Apple-converted-space\"> <\/span><\/li>\n<\/ol>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"qui-installe-vos-appareils-\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-2412\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">Qui installe vos appareils ?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2412\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"qui-installe-vos-appareils-\"><p>Toutes nos solutions sont rapides et faciles \u00e0 installer, sans qu&rsquo;aucune assistance suppl\u00e9mentaire ne soit n\u00e9cessaire !<\/p>\n<p><i>Vous pr\u00e9f\u00e9rez qu&rsquo;on vous donne un coup de main ? Installation locale gratuite assur\u00e9e sur simple demande <\/i>.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-656fdc6 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"656fdc6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bc5ce73\" data-id=\"bc5ce73\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-402c073 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"402c073\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-194887c\" data-id=\"194887c\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1551669 elementor-widget elementor-widget-heading\" data-id=\"1551669\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Base de connaissances : \u00e0 venir<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25324e5 elementor-widget elementor-widget-text-editor\" data-id=\"25324e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous d\u00e9veloppons actuellement une base de connaissances compl\u00e8te afin de permettre \u00e0 nos clients de trouver encore plus facilement des r\u00e9ponses et de r\u00e9soudre les probl\u00e8mes courants. Cette ressource en libre-service comprendra des guides \u00e9tape par \u00e9tape, une foire aux questions et des conseils utiles pour tirer le meilleur parti de votre syst\u00e8me de surveillance. Bien qu\u2019elle ne soit pas encore en ligne, nous mettons tout en \u0153uvre pour la lancer prochainement et faire en sorte qu\u2019elle constitue un outil d\u2019assistance pr\u00e9cieux, en compl\u00e9ment de notre assistance par t\u00e9l\u00e9phone et par e-mail.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3aa5966 elementor-section-height-min-height elementor-section-full_width elementor-section-height-default elementor-section-items-middle\" data-id=\"3aa5966\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d9d1f12\" data-id=\"d9d1f12\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-190a77f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"190a77f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a4d10cc\" data-id=\"a4d10cc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2794313 elementor-widget elementor-widget-heading\" data-id=\"2794313\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Commencez d\u00e8s maintenant. Le temps, c'est de l'argent. \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1a1d913\" data-id=\"1a1d913\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-16bf845 elementor-align-right elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"16bf845\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"tel:+1%20306%20986-8888\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">PARLEZ \u00c0 UN EXPERTSPEAK WITH AN EXPERT <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Nous nous engageons \u00e0 accompagner nos clients \u00e0 chaque \u00e9tape. Notre \u00e9quipe, compos\u00e9e de personnes r\u00e9elles et comp\u00e9tentes, est l\u00e0 pour r\u00e9pondre \u00e0 vos questions, r\u00e9soudre vos probl\u00e8mes et veiller au bon fonctionnement de votre syst\u00e8me de surveillance. Que vous ayez besoin d&rsquo;aide par t\u00e9l\u00e9phone ou par e-mail, nous sommes toujours \u00e0 votre disposition, d&rsquo;un <a href=\"https:\/\/www.rivercityinnovations.ca\/fr\/ressources\/soutien\/\" class=\"more-link\">&#8230;<span class=\"screen-reader-text\">  Assistance<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":10463,"menu_order":210,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7600","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Assistance et FAQ relatives au syst\u00e8me de surveillance de la temp\u00e9rature | Rivercity Innovations<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez les options d&#039;assistance, acc\u00e9dez \u00e0 notre base de connaissances et trouvez les r\u00e9ponses aux 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