{"id":7595,"date":"2025-01-01T10:19:19","date_gmt":"2025-01-01T16:19:19","guid":{"rendered":"https:\/\/www.rivercityinnovations.ca\/ayuda\/"},"modified":"2026-08-25T10:31:49","modified_gmt":"2026-08-25T16:31:49","slug":"ayuda","status":"publish","type":"page","link":"https:\/\/www.rivercityinnovations.ca\/es\/recursos\/ayuda\/","title":{"rendered":"Asistencia"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7595\" class=\"elementor elementor-7595 elementor-232\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3cb4853 support_icon elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3cb4853\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-302bb82\" data-id=\"302bb82\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6117e07 elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6117e07\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-361ff43\" data-id=\"361ff43\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ad3f71 elementor-widget elementor-widget-text-editor\" data-id=\"7ad3f71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nos comprometemos a apoyar a nuestros clientes en cada paso del camino. Nuestro equipo, formado por personas reales y con amplios conocimientos, est\u00e1 aqu\u00ed para responder a tus preguntas, resolver problemas y garantizar que tu sistema de monitorizaci\u00f3n funcione a la perfecci\u00f3n. Tanto si necesitas ayuda por tel\u00e9fono como por correo electr\u00f3nico, siempre estamos a solo una llamada o un clic de distancia.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3e5673 elementor-widget elementor-widget-heading\" data-id=\"d3e5673\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">En cualquier parte del mundo<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c0ef9a elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"7c0ef9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:support@rivercityinnovations.ca\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-envelope\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">support@rivercityinnovations.ca<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5adb6b elementor-widget elementor-widget-heading\" data-id=\"f5adb6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Am\u00e9rica del Norte, Oriente Medio<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2841c34 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2841c34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:+13069868888\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">+1 306 986-8888<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb2616c elementor-widget elementor-widget-heading\" data-id=\"bb2616c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Espa\u00f1a, UE<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-275e9f6 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"275e9f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:+34616349377\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">+34 616 34 93 77<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e0d27a3\" data-id=\"e0d27a3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-546b693 elementor-widget-tablet__width-inherit elementor-widget elementor-widget-image\" data-id=\"546b693\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"996\" height=\"635\" src=\"https:\/\/www.rivercityinnovations.ca\/wp-content\/uploads\/2025\/05\/business.avif\" class=\"attachment-full size-full wp-image-7445\" alt=\"\" srcset=\"https:\/\/www.rivercityinnovations.ca\/wp-content\/uploads\/2025\/05\/business.avif 996w, https:\/\/www.rivercityinnovations.ca\/wp-content\/uploads\/2025\/05\/business-300x191.avif 300w\" sizes=\"(max-width: 996px) 100vw, 996px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-518dc15 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"518dc15\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4038a82\" data-id=\"4038a82\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aaf98f6 elementor-widget elementor-widget-heading\" data-id=\"aaf98f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Preguntas frecuentes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-75502ce elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"75502ce\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c6ccf6f\" data-id=\"c6ccf6f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30d8c39 elementor-widget elementor-widget-heading\" data-id=\"30d8c39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">General<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c353e92\" data-id=\"c353e92\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f719334 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"f719334\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-f719334\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"f719334\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"qu-es-lora\" class=\"elementor-tab-title eael-accordion-header active-default\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-2591\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">\u00bfQu\u00e9 es LoRa?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2591\" class=\"eael-accordion-content clearfix active-default\" data-tab=\"1\" aria-labelledby=\"qu-es-lora\"><p>LoRaWAN son las siglas de \u00abLong-Range, Wide-Area Network\u00bb (red de largo alcance y amplia cobertura). Las redes LoRa permiten <a href=\"https:\/\/www.rivercityinnovations.ca\/es\/acerca-de\/tecnologia-y-especificaciones\/\" target=\"_blank\" rel=\"noopener\"><span class=\"s1\">que los dispositivos de tecnolog\u00eda inteligente<\/span><\/a> se conecten a Internet mediante conexiones inal\u00e1mbricas de largo alcance. <span class=\"Apple-converted-space\"> <\/span><\/p>\n<p>Elegimos dispositivos LoRa en lugar de Wi-Fi, Bluetooth o redes m\u00f3viles por su rentabilidad, cobertura geogr\u00e1fica, seguridad, gran alcance, facilidad de implementaci\u00f3n, bajo consumo de energ\u00eda y mucho m\u00e1s.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"qu-es-el-iot\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-2592\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">\u00bfQu\u00e9 es el IoT?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2592\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"qu-es-el-iot\"><p>El IoT (Internet de las cosas) se refiere al concepto de conectar \u00abcosas\u00bb a Internet mediante tecnolog\u00eda inteligente, como sensores en dispositivos y redes en la nube.<span class=\"Apple-converted-space\"> <\/span><\/p>\n<p> \u00a1Echa un vistazo a nuestra p\u00e1gina <a href=\"https:\/\/www.rivercityinnovations.ca\/es\/acerca-de\/tecnologia-y-especificaciones\/\">de Tecnolog\u00eda<\/a> para saber m\u00e1s!<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"qu-incluye-mi-solucin\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-2593\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">\u00bfQu\u00e9 incluye mi soluci\u00f3n?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2593\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"qu-incluye-mi-solucin\"><p>Cada una de nuestras soluciones incluye:<\/p>\n<ul>\n<li>Puerta(s) de enlace LoRa (si hace falta)<\/li>\n<li>Selecciona uno o varios dispositivos (aire ambiente, temperatura y humedad, detecci\u00f3n de fugas)<\/li>\n<li>Servicio de panel de control en la nube<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"cmo-se-transmiten-los-datos\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-2594\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">\u00bfC\u00f3mo se transmiten los datos?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2594\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"cmo-se-transmiten-los-datos\"><p>Nuestros dispositivos env\u00edan datos a la pasarela a trav\u00e9s de una conexi\u00f3n LoRa segura. Los datos se transmiten desde la pasarela a nuestro panel de control en la nube a trav\u00e9s de una conexi\u00f3n a Internet. \u00a1Todo ocurre de forma autom\u00e1tica y en tiempo real para ofrecerte lecturas precisas y tranquilidad!  <\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"cmo-s-si-mi-nevera-o-mi-congelador-no-funcionan-bien\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"5\" aria-controls=\"elementor-tab-content-2595\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">\u00bfC\u00f3mo s\u00e9 si mi nevera o mi congelador no funcionan bien?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2595\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"cmo-s-si-mi-nevera-o-mi-congelador-no-funcionan-bien\"><p>Nuestra soluci\u00f3n de monitorizaci\u00f3n de la temperatura en la cadena de fr\u00edo env\u00eda alertas por SMS, llamada telef\u00f3nica y\/o correo electr\u00f3nico cada vez que el dispositivo detecta una temperatura fuera de rango. Las alertas se env\u00edan en un plazo de 60 segundos tras registrarse un valor fuera de rango y est\u00e1n activas las 24 horas del d\u00eda, los 7 d\u00edas de la semana, los 365 d\u00edas del a\u00f1o. <\/p>\n<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-76c9a8f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"76c9a8f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-5a0d264\" data-id=\"5a0d264\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ea6e378 elementor-widget elementor-widget-heading\" data-id=\"ea6e378\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Panel de control<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f10ec08\" data-id=\"f10ec08\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-22f1e47 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"22f1e47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-22f1e47\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"22f1e47\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"cmo-se-usa-el-panel-de-control\" class=\"elementor-tab-title eael-accordion-header active-default\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-3661\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">\u00bfC\u00f3mo se usa el panel de control?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-3661\" class=\"eael-accordion-content clearfix active-default\" data-tab=\"1\" aria-labelledby=\"cmo-se-usa-el-panel-de-control\"><p>\u00a1Nuestro sistema de panel de control en la nube te permite ver datos en tiempo real, el estado de la conexi\u00f3n, las alarmas y mucho m\u00e1s! Te enviaremos por correo electr\u00f3nico <i>la gu\u00eda de documentaci\u00f3n del panel de control <\/i>con todos los detalles <i>en cuanto <\/i>firmes el contrato<i>, \u00a1o <\/i>pide una demostraci\u00f3n con nosotros hoy mismo! <\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"cmo-puedo-iniciar-sesin-en-mi-cuenta-del-panel-de-control\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-3662\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">\u00bfC\u00f3mo puedo iniciar sesi\u00f3n en mi cuenta del panel de control?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-3662\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"cmo-puedo-iniciar-sesin-en-mi-cuenta-del-panel-de-control\"><p>Visita <a href=\"https:\/\/my-rci.com\/login\" target=\"_blank\" rel=\"noopener\"><span class=\"s1\">My-RCI<\/span><\/a><span class=\"s1\">. Inicia sesi\u00f3n <\/span>con tu correo electr\u00f3nico (<i>el correo distingue entre may\u00fasculas y min\u00fasculas, as\u00ed que escr\u00edbelo todo en min\u00fasculas<\/i>).<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"por-qu-no-he-recibido-el-correo-de-activacin-de-la-cuenta\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-3663\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">\u00bfPor qu\u00e9 no he recibido el correo de activaci\u00f3n de la cuenta?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-3663\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"por-qu-no-he-recibido-el-correo-de-activacin-de-la-cuenta\"><p>Los correos electr\u00f3nicos de activaci\u00f3n de la cuenta se env\u00edan una vez que se ha enviado todo el equipo y el software. Si ya has recibido tu equipo y a\u00fan no has recibido ning\u00fan correo, comprueba que la direcci\u00f3n de correo electr\u00f3nico sea la misma que la que facilitaste al servicio de asistencia de RCI. <\/p>\n<p>Si sigues sin recibir el correo electr\u00f3nico de activaci\u00f3n de la cuenta, llama a nuestra l\u00ednea de atenci\u00f3n al 1 (306) 986-8888.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"con-qu-frecuencia-se-actualizan-los-datos-del-panel-de-control\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-3664\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">\u00bfCon qu\u00e9 frecuencia se actualizan los datos del panel de control?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-3664\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"con-qu-frecuencia-se-actualizan-los-datos-del-panel-de-control\"><p>Nuestros dispositivos tienen una frecuencia est\u00e1ndar de env\u00edo de datos de una vez por hora, en la que los datos almacenados se env\u00edan desde la pasarela al panel de control en la nube.<span class=\"Apple-converted-space\"> <\/span><\/p>\n<ul>\n<li>Si se detecta una temperatura fuera de rango, los datos se env\u00edan con m\u00e1s frecuencia<span class=\"Apple-converted-space\"> <\/span><\/li>\n<li>El usuario puede personalizar los tiempos de env\u00edo de datos seg\u00fan sus preferencias.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-27d418a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"27d418a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2be6c5a\" data-id=\"2be6c5a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d7e024 elementor-widget elementor-widget-heading\" data-id=\"2d7e024\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Dispositivos<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b02c076\" data-id=\"b02c076\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c8d7b6 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"2c8d7b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-2c8d7b6\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"2c8d7b6\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"cunto-dura-la-batera-de-tus-dispositivos\" class=\"elementor-tab-title eael-accordion-header active-default\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-4671\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">\u00bfCu\u00e1nto dura la bater\u00eda de tus dispositivos?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-4671\" class=\"eael-accordion-content clearfix active-default\" data-tab=\"1\" aria-labelledby=\"cunto-dura-la-batera-de-tus-dispositivos\"><p>\u00a1Nuestros dispositivos de temperatura y humedad tienen una duraci\u00f3n de la bater\u00eda de hasta 10 a\u00f1os! Los localizadores GPS var\u00edan seg\u00fan el modelo, con una duraci\u00f3n t\u00edpica de la bater\u00eda de hasta 3 a\u00f1os; para m\u00e1s detalles sobre los dispositivos de localizaci\u00f3n de BeeSecure, visita <a href=\"https:\/\/beesecure.ca\/shop\/\" target=\"_blank\" rel=\"noopener\"><span class=\"s1\">beesecure.ca<\/span><\/a>. <span class=\"Apple-converted-space\"> <\/span><\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"tu-solucin-de-control-de-temperatura-se-adapta-a-los-ciclos-de-descongelacin\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-4672\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">\u00bfTu soluci\u00f3n de control de temperatura se adapta a los ciclos de descongelaci\u00f3n?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-4672\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"tu-solucin-de-control-de-temperatura-se-adapta-a-los-ciclos-de-descongelacin\"><p>\u00a1S\u00ed! Nuestro sistema cuenta con un periodo de retardo programable para detectar autom\u00e1ticamente los ciclos de descongelaci\u00f3n. Las alertas se pausan cuando se est\u00e1 produciendo un ciclo de descongelaci\u00f3n normal.  <\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"tus-dispositivos-de-temperatura-y-humedad-necesitan-una-nueva-calibracin\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-4673\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">\u00bfTus dispositivos de temperatura y humedad necesitan una nueva calibraci\u00f3n?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-4673\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"tus-dispositivos-de-temperatura-y-humedad-necesitan-una-nueva-calibracin\"><p>\u00a1No! Nuestros dispositivos vienen precalibrados seg\u00fan las normas del NIST y cuentan con una garant\u00eda de laboratorio de entre 5 y 10 a\u00f1os, dependiendo de su aplicaci\u00f3n. <\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"qu-precisin-tienen-las-lecturas-de-temperatura\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-4674\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">\u00bfQu\u00e9 precisi\u00f3n tienen las lecturas de temperatura?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-4674\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"qu-precisin-tienen-las-lecturas-de-temperatura\"><p>Nuestros dispositivos de temperatura y humedad ofrecen lecturas con una precisi\u00f3n de entre \u00b10,2 \u00b0C y \u00b10,4 \u00b0C.<span class=\"Apple-converted-space\"> <\/span><\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"con-qu-frecuencia-se-controla-la-temperatura-de-mi-nevera-o-congelador\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"5\" aria-controls=\"elementor-tab-content-4675\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">\u00bfCon qu\u00e9 frecuencia se controla la temperatura de mi nevera o congelador?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-4675\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"con-qu-frecuencia-se-controla-la-temperatura-de-mi-nevera-o-congelador\"><p>\u00a1Los dispositivos de temperatura y humedad controlan la temperatura cada 60 segundos para evitar p\u00e9rdidas de producto gracias a datos precisos y en tiempo real!<span class=\"Apple-converted-space\"> <\/span><\/p>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"qu-pasa-con-mis-datos-cuando-se-cae-internet\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"6\" aria-controls=\"elementor-tab-content-4676\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">\u00bfQu\u00e9 pasa con mis datos cuando se cae Internet?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-4676\" class=\"eael-accordion-content clearfix\" data-tab=\"6\" aria-labelledby=\"qu-pasa-con-mis-datos-cuando-se-cae-internet\"><p>Nuestros dispositivos seguir\u00e1n enviando datos al Gateway aunque no haya conexi\u00f3n a Internet. El Gateway guardar\u00e1 los datos hasta que se restablezca la conexi\u00f3n a Internet. <\/p>\n<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-635826e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"635826e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a21342f\" data-id=\"a21342f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b833df elementor-widget elementor-widget-heading\" data-id=\"3b833df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Asistencia<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8ab9e22\" data-id=\"8ab9e22\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e5e688a elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"e5e688a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-e5e688a\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"e5e688a\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"es-muy-complicado-configurar-la-pasarela\" class=\"elementor-tab-title eael-accordion-header active-default\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-2411\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">\u00bfEs muy complicado configurar la pasarela?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2411\" class=\"eael-accordion-content clearfix active-default\" data-tab=\"1\" aria-labelledby=\"es-muy-complicado-configurar-la-pasarela\"><p>\u00a1Es muy f\u00e1cil! Las configuraciones habituales se pueden hacer en menos de 5 minutos, \u00a1solo necesitas corriente e internet! <span class=\"Apple-converted-space\"> <\/span><\/p>\n<p><i>PASOS<\/i><\/p>\n<ol>\n<li>Conecta la pasarela a una toma de corriente mediante el adaptador de corriente de CC (incluido) o, si est\u00e1 disponible, a trav\u00e9s de una conexi\u00f3n POE (alimentaci\u00f3n por Ethernet).<span class=\"Apple-converted-space\"> <\/span><\/li>\n<li>Una vez encendido, solo tienes que conectar el Gateway a Internet con un cable de Ethernet (incluido).<\/li>\n<li>Entra en el panel de control de la nube para comprobar el estado de conexi\u00f3n del Gateway. El Gateway aparecer\u00e1 como \u00aben l\u00ednea\u00bb cuando est\u00e9 encendido y conectado. <span class=\"Apple-converted-space\"> <\/span><\/li>\n<\/ol>\n<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quin-te-instala-los-dispositivos\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-2412\"><span class=\"eael-advanced-accordion-icon-closed\"><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">\u00bfQui\u00e9n te instala los dispositivos?<\/span><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2412\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"quin-te-instala-los-dispositivos\"><p>Todas nuestras soluciones son r\u00e1pidas y f\u00e1ciles de instalar, \u00a1sin necesidad de ayuda adicional!<\/p>\n<p><i>\u00bfPrefieres que te echen una mano? Te ofrecemos instalaci\u00f3n local gratuita si lo pides. <\/i>.<\/p>\n<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-656fdc6 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"656fdc6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bc5ce73\" data-id=\"bc5ce73\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-402c073 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"402c073\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-194887c\" data-id=\"194887c\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1551669 elementor-widget elementor-widget-heading\" data-id=\"1551669\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Base de conocimientos: pr\u00f3ximamente<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25324e5 elementor-widget elementor-widget-text-editor\" data-id=\"25324e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ahora mismo estamos desarrollando una base de conocimientos completa para que a nuestros clientes les resulte a\u00fan m\u00e1s f\u00e1cil encontrar respuestas y resolver problemas habituales. Este recurso de autoayuda incluir\u00e1 gu\u00edas paso a paso, preguntas frecuentes y consejos \u00fatiles para que saques el m\u00e1ximo partido a tu sistema de monitorizaci\u00f3n. Aunque todav\u00eda no est\u00e1 disponible, estamos trabajando duro para lanzarlo pronto y asegurarnos de que sea una herramienta de asistencia valiosa, junto con nuestra ayuda por tel\u00e9fono y correo electr\u00f3nico.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3aa5966 elementor-section-height-min-height elementor-section-full_width elementor-section-height-default elementor-section-items-middle\" data-id=\"3aa5966\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d9d1f12\" data-id=\"d9d1f12\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-190a77f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"190a77f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a4d10cc\" data-id=\"a4d10cc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2794313 elementor-widget elementor-widget-heading\" data-id=\"2794313\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Empieza ya. El tiempo es oro. \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1a1d913\" data-id=\"1a1d913\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-16bf845 elementor-align-right elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"16bf845\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"tel:+1%20306%20986-8888\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">HABLA CON UN EXPERTO <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Nos comprometemos a apoyar a nuestros clientes en cada paso del camino. Nuestro equipo, formado por personas reales y con amplios conocimientos, est\u00e1 aqu\u00ed para responder a tus preguntas, resolver problemas y garantizar que tu sistema de monitorizaci\u00f3n funcione a la perfecci\u00f3n. Tanto si necesitas ayuda por tel\u00e9fono como por correo electr\u00f3nico, siempre estamos a <a href=\"https:\/\/www.rivercityinnovations.ca\/es\/recursos\/ayuda\/\" class=\"more-link\">&#8230;<span class=\"screen-reader-text\">  Asistencia<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":10467,"menu_order":210,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7595","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Asistencia t\u00e9cnica y preguntas frecuentes sobre el sistema de control de temperatura | Rivercity Innovations<\/title>\n<meta name=\"description\" content=\"Encuentra opciones de asistencia, accede a nuestra base de conocimientos y obt\u00e9n respuestas a las preguntas m\u00e1s frecuentes sobre Rivercity Innovations, todo en un solo sitio.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rivercityinnovations.ca\/es\/recursos\/ayuda\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Asistencia t\u00e9cnica y preguntas frecuentes sobre el sistema de control de temperatura | Rivercity Innovations\" \/>\n<meta property=\"og:description\" content=\"Encuentra opciones de asistencia, accede a nuestra base de conocimientos y obt\u00e9n respuestas a las preguntas m\u00e1s frecuentes sobre Rivercity Innovations, todo en un solo sitio.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.rivercityinnovations.ca\/es\/recursos\/ayuda\/\" \/>\n<meta property=\"og:site_name\" content=\"Rivercity Innovations\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-25T16:31:49+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@rivercity_ltd\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.rivercityinnovations.ca\\\/es\\\/recursos\\\/ayuda\\\/\",\"url\":\"https:\\\/\\\/www.rivercityinnovations.ca\\\/es\\\/recursos\\\/ayuda\\\/\",\"name\":\"Asistencia t\u00e9cnica y preguntas frecuentes sobre el sistema de control de temperatura | Rivercity Innovations\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.rivercityinnovations.ca\\\/es\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.rivercityinnovations.ca\\\/es\\\/recursos\\\/ayuda\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.rivercityinnovations.ca\\\/es\\\/recursos\\\/ayuda\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.rivercityinnovations.ca\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/business.avif\",\"datePublished\":\"2025-01-01T16:19:19+00:00\",\"dateModified\":\"2026-08-25T16:31:49+00:00\",\"description\":\"Encuentra opciones de asistencia, accede a nuestra base de conocimientos y obt\u00e9n respuestas a las preguntas m\u00e1s frecuentes sobre Rivercity Innovations, todo en un solo sitio.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.rivercityinnovations.ca\\\/es\\\/recursos\\\/ayuda\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.rivercityinnovations.ca\\\/es\\\/recursos\\\/ayuda\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/www.rivercityinnovations.ca\\\/es\\\/recursos\\\/ayuda\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.rivercityinnovations.ca\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/business.avif\",\"contentUrl\":\"https:\\\/\\\/www.rivercityinnovations.ca\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/business.avif\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.rivercityinnovations.ca\\\/es\\\/recursos\\\/ayuda\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.rivercityinnovations.ca\\\/es\\\/inicio-iu\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Recursos\",\"item\":\"https:\\\/\\\/www.rivercityinnovations.ca\\\/es\\\/recursos\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Asistencia\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.rivercityinnovations.ca\\\/es\\\/#website\",\"url\":\"https:\\\/\\\/www.rivercityinnovations.ca\\\/es\\\/\",\"name\":\"Rivercity Innovations\",\"description\":\"Temperature Monitoring Solutions - 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